Story Song (“Story Song,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Notice explains what information we collect, how we use it, and the choices you have when interacting with our website and services.

If you ever have questions, please reach out to us at hello@storysongs.co — we’re always here to help.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you place an order, complete a form, schedule a call, or contact us, you may provide:

Name
Email address
Phone number (if you choose to include it)
Payment information (processed securely by our payment provider)
Story details, personal memories, or descriptions used to create your custom song
Feedback, testimonials, or messages you choose to send us

Because Story Song creates personalized works, any information you share about your story, loved ones, or life experiences may be used to craft your song. We treat all personal story information with respect and confidentiality.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Time spent on pages
Cookies or similar tracking technology

We use this information to improve our website experience, ensure functionality, and understand how visitors interact with our services.

C. Payment Information

Payments are processed securely through Stripe or other third-party payment processors.
Story Song does not store your full credit card number or sensitive payment details.

2. How We Use Your Information

We use your information to:

Create and deliver your custom song
Communicate with you about your order
Provide customer support
Send draft versions, revision updates, or delivery links
Send royalty payout information if applicable
Register and track your song across digital platforms
Improve our website and Services
Comply with legal and administrative requirements
Protect against fraudulent or unauthorized activity

We do not sell your personal information.

3. How Your Story Information Is Used

Creating a Story Song requires personal details—your memories, experiences, relationships, and reflections. We use this information only to understand your story and craft your custom song.

We do NOT publish or publicly share your story details unless you give explicit written permission.

This includes (but is not limited to):

your questionnaire answers
personal background details
family names or identifying information
sensitive emotional or relational context
the specific story behind the song
anything that identifies you as the commissioner

Even if your song is released on Spotify, Apple Music, social platforms, or added to a public playlist in the future, your private story information remains confidential unless you choose otherwise.

Only the finished creative work (lyrics, melody, production) is made public — not the details you shared with us.

4. Song Registration & Royalty Participation

Because Story Song releases every commissioned song through the Story Song Private Collection, we register certain information needed for:

digital distribution
royalty tracking
PRO registration
metadata submission
copyright administration

We may associate your name or customer identifier with internal royalty records, but we do not publicly show your identity on streaming platforms.

Your personal information is never sold or shared with third parties for marketing purposes.

5. Information Sharing

We may share your information with trusted third parties only when necessary to operate our Services:

✔ Payment processors (e.g., Stripe)

✔ Email delivery services

✔ Distribution platforms (for streaming release)

✔ Royalty administration entities

✔ Cloud storage providers

✔ Website analytics providers

These partners only receive the minimum information needed and must comply with privacy and security standards.

We may also share information when required by law, such as responding to legal requests or protecting our rights.

6. Cookies & Tracking Technologies

We use cookies or similar technologies to:

keep the website functioning smoothly
remember your preferences
understand user behavior
improve performance and content

You can manage or disable cookies in your browser settings.
Certain site features may not work without them.

7. How We Store & Protect Your Information

We take reasonable technical and administrative measures to protect your information from unauthorized access, alteration, or misuse.

These include:

encrypted data transmission
secure payment processing
password-protected internal systems
limited employee access
secure hosting infrastructure

No system is completely risk-free, but we work to safeguard your information responsibly.

8. How Long We Keep Your Information

We retain your information only as long as necessary to:

provide your Services
administer royalty payments
meet legal or financial obligations
maintain accurate copyright and licensing records

You may request deletion of your personal information (see Section 10), but certain information may need to be kept for legal, financial, or royalty administration reasons.

9. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect information from children under 13.

If you believe a child has provided personal information, please contact us so we can remove it.

10. Your Choices & Rights

You may request to:

access the information we hold about you
update or correct your information
request deletion of your information
opt out of marketing communications
ask questions about your stored data

To make any request, email hello@storysongs.co.

Please note:
Certain information (like royalty-related records or copyright documentation) may need to be retained to comply with legal or operational requirements.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content, privacy practices, or actions of these third parties. Their policies apply independently.

12. Changes to This Privacy Notice

We may update this Privacy Notice periodically. If we make changes, we will post a new version on our website with the updated date.

Your continued use of our Services means you accept the updated policy.